Home › Refunds & Warranty
Refunds & Warranty
What is covered, for how long, and how we handle refunds when something is not right.
Last updated: August 6, 2026
1. Our promise
If a repair we performed fails within the warranty period, we come back and put it right at no charge. That is the whole policy in one sentence; the detail below exists so nobody has to guess.
2. Warranty periods
Standard repairs — two years, parts and labor.
High-cycle torsion spring pairs — three years, parts and labor.
New door installations — three years on our labor, manufacturer terms on the door and hardware.
Openers — manufacturer terms on the unit, two years on our installation labor.
Tune-ups — 90 days on any adjustment performed.
Warranties transfer to a new owner if you sell the property; ask us to update the record.
3. What is not covered
- Impact damage, storm, flood, vandalism or vehicle strikes.
- Power surges affecting opener electronics.
- Adjustments or parts fitted by another company after our visit.
- Consumables: weather seal, remote batteries, light bulbs.
- Pre-existing structural defects at the opening that we identified in writing and you chose not to address.
4. Making a claim
Call 917-679-1338 or email careers@garagedoorrepairseabrooktx.com with your invoice number and a short description. Warranty visits are prioritized ahead of new bookings and are normally scheduled within one business day.
5. Refunds
If we cannot resolve a fault within two return visits, you may request a refund of the amount paid for the failed portion of the work. Approved refunds are issued to the original payment method within ten business days. Diagnostic and trip fees for jobs you chose not to proceed with are non-refundable, as the inspection was performed.
6. Cancelled or rescheduled jobs
Cancel or move an appointment at least two hours before your window and there is no charge. Deposits taken for special-order doors are refundable until the order is placed with the manufacturer; after that, the manufacturer's restocking terms apply and we pass them on at cost with no markup.
7. Damage during service
We are fully insured. If we damage your property, report it within 48 hours with photographs and we will repair it or compensate you through our general liability policy. Certificates of insurance are available on request.
Contact us about this policy
Hanover Lift Garage Door Co.
522 Hanover Street, New York, NY 10007
Phone: 917-679-1338
Email: careers@garagedoorrepairseabrooktx.com
Business owner: Jacqueline Goebel