Privacy Policy

CoastGate Garage Door Repair (“CoastGate,” “we,” “us,” or “our”) operates the website garagedoorrepairseabrooktx.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site or requesting service you agree to the practices below.

1. Who we are

CoastGate is a family-owned garage door repair company. The business is owned by Juan Ellis and maintains a mailing address at 2203 Goldleaf Lane, Newark, NJ 07102. You can reach us at (201) 636-7485 or client@garagedoorrepairseabrooktx.com.

2. Information we collect

Information you provide directly

• Contact details — name, phone number, email address, and service address when you request a quote or book service.
• Service details — the make and model of your door or opener, the symptoms you describe, and any photos you send.
• Payment information — collected on-site by our technicians through PCI-compliant point-of-sale devices. We do not store full card numbers.

Information collected automatically

• Log data — IP address, browser type, pages visited, referring URL and timestamps.
• Cookies — small text files stored in your browser. See our Cookie Policy for details.
• Analytics — aggregate traffic patterns provided by third-party analytics tools (e.g., Microsoft Clarity, Google Analytics 4) when you consent to non-essential cookies.

3. How we use your information

• To schedule, deliver and follow up on garage door repair services.
• To respond to inquiries, quotes and warranty claims.
• To send appointment reminders and service updates by SMS or email.
• To improve the Site, understand how visitors use it and measure the effectiveness of our advertising.
• To comply with legal obligations and to prevent fraud or abuse.

4. Legal bases (where applicable)

Where required by law, we rely on the following legal bases: performance of a contract (to deliver the service you requested), our legitimate interests (to operate and improve the Site), your consent (for optional cookies and marketing) and legal obligation.

5. Sharing your information

We do not sell your personal information. We share it only with:

• Service providers that host the Site, deliver SMS/email, or process payments under written data-protection terms.
• Advertising platforms (such as Microsoft Advertising and Google Ads) in aggregated or hashed form to measure ad performance — never the details of your service request.
• Legal authorities when required by law, subpoena, or to protect the rights, property or safety of CoastGate, our customers or the public.

6. Data retention

We keep customer records for as long as needed to service warranty claims and to meet tax and legal recordkeeping requirements — typically seven (7) years from the date of the last service. Website analytics data is retained for up to 26 months.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to processing, or to withdraw consent. To exercise any of these rights, email client@garagedoorrepairseabrooktx.com. We will respond within 30 days.

California residents: you have additional rights under the CCPA/CPRA, including the right to know what personal information is collected and to opt out of “sharing” for cross-context behavioral advertising. We honor the Global Privacy Control (GPC) signal as an opt-out request.

8. Children

The Site is intended for adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with information, contact us and we will delete it.

9. Security

We use administrative, technical and physical safeguards designed to protect your information — including HTTPS on the Site, restricted employee access and encrypted backups. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

10. International transfers

The Site is hosted in the United States. If you access it from outside the U.S., you understand your information will be transferred to and processed in the U.S.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be highlighted on the Site.

12. Contact

Questions? Write to client@garagedoorrepairseabrooktx.com or call (201) 636-7485.